this is my tracking # [tracking number was provided here].
Thank you,[Customer's name]
Somewhere towards the end of all the convo here, I was feeling pretty hurt, so I sent this message via email....
However, I am hurt that you feel the need to go and say things that are not accurate. I called your post office because I wanted to know for myself what had happened to see if there was a way I could fix it and get the products that I shipped to you.
You are failing to understand that I am a person, just as you are, who is trying to make a living doing something I love.
If you could be understanding and patient with me, I would greatly appreciate it. I am trying to fix the situation for you, but you are being very hurtful and not being understanding. You have to understand how this looks from my perspective. I am also trying to be understanding by figuring out what happened as well. But posting things about it on facebook, and not posting the whole story, is not the way to do things. It is not the way to get someone to want to help you. I truly want to help you get your package. I understand that $20 is not much to you, but to me it is a lot.
I am trying very hard to figure out this situation and get a solution for you, but I am also not going to do it without first doing some investigating into it myself. I have also asked what you thought would be a fair resolution, to which you have not given me a reply.
Also, I understand you were not handed a package. Which matches the story. The women did not hand it to you personally, she put it in your mailbox.
If you would like to give me a call, my number is___________ I truly want to resolve this issue, but it also needs to be fair at this point.
FYI 20.00 is alot to me not to mention I was oping for the package before my wedding day due to the purple that was in it I wanted to wear.And I NEVER order make up ever since the whole GS bull crap thing.
Another FYI since you had the whole story when you call ed the post office.I spoke with the post office and explained how this isnt not the first package to get lost, but luckly I got the first one back. And how the mail lady was met at the end of the drive that day and how I can see how she could get her days mixed up since I had about 5-6 different packages come to the house that were all little. So you keep the 20.00 and the make up since you oviously think i am lying. And there is NO way the post office would ever make a mistake and why would she say she did, if she knows it could be garnished out of her wages.
I saw what you posted and you yourself said that $20 was not much. I don't think you are lying, but I also am not going to send you products based on the info you have given me. If you would like a refund, I will do it through the post office thing, but since this is not my fault, I am not sure why you are blaming me for it and taking your frustrations out on me. You need to be understanding of others, but you are not. I am sorry you have had an issue, but I am not going to be able to do any more at this point because of your attitude towards me the whole time. I have tried to find a solution. If you do not want to recieve replacements through the post office thing, then that is your decision.
To be honest with you, I have "liked" your page before you even got your product up and going. I apologize to you for my upseted ness. I just know that I didnt recieve my package. And it seemed like you didnt belive me. I have no reason to lie to you. Especially since there was a tracking number. The lady @ the post office was not the one I toalk to but the one who answered the phone when you called and I explained to her that we did meet the mail lady this one day.(due to all the cars) and that I there was no package. She said you can resend it and send them the invoice by fax ____________. But I am not sure of all the process. So it is really up to you if you want to have to deal with the post office about it. I will just have my orders sent to my office from now on..Because THERE is no telling what the mail lady will do now.. My husband and her have had thier share of run arounds.
She seemed to become a bit more understanding at this point, which I truly appreciated. I think she had gotten over the irritation of "blargh, wherez mah stuff!?" and realized I really wasn't the enemy here. She sent me this.
Since nothing about the situation is my fault, I do not feel that it is my job to send another order. However, what I WILL offer is that for every order you make in the future, I will personally pay the cost of adding signature confirmation and item insurance every time. I also want to give you a coupon code for 50% off your next order, I've attached it for you.
I'm sorry you have had these issues with your post office. I hope that it is somehow able to be resolved with them. I hope you can understand that as a small business owner, given all of the information I have been given, that I can not send replacements for free, but I can offer a compromise and offer more protection on your items in the future.